Welcome to Bio-office Support

Bio-office is committed to providing quality products, backed by excellent customer service. Our support policies include:

Guarantee

Bio-office wants to insure you are completely satisfied with our products, therefore we provide a 30 day full money back guarantee. If, for any reason, you are not satisfied with our product during the first 30 days after your purchase, you may return it for a refund (less a 15% restocking fee). To receive a refund customer must complete and sign the "Declaration of Software Removal and Return" form.

Technical Support

Telephone Technical Support is available for purchasers of Bio-office products for installation issues free of charge within the first 30 days of purchase. Telephone Technical Support is available for other usage issues with the purchase of an Annual Software maintenance agreement. Hours of operation at our UK office are Monday thru Friday from 9:00 a.m. to 5:00 p.m. GMT. Technical support is also available on a 24 x 7 basis via e-mail and our web site at www.bio-office.co.uk. Please allow at least 24 hours for e-mail responses.

Documentation

Extensive help menus are built into the product. An electronic (.pdf) copy of the product manual ships with the product CD and are also available for free download at www.bio-office.co.uk. Printed copies of the manual may be ordered from Bio-office for £30.00 plus shipping and handling.

Training

Training is available from Bio-office or Bio-office training partners. Please contact Bio-office for approved training partners, for current prices and schedules.

Software Upgrades

Bio-office provides major and minor software releases. Major releases are designated by the change of the number to the left of the decimal point in the release version number and incorporate significant new functionality for the software. Minor releases are designated by the number to the right of the decimal point in the version number and incorporate bug fixes and minor enhancements to the software. Bio-office will provide all "minor" software releases free of charge to registered customers of the same "major" release. Major releases are provided for free for the first 60 days after the purchase of the software. After the initial 60 days, major releases may be purchased at the upgrade price of 40% of the then current product price or may be obtained through a software maintenance agreement. (Note: Major releases are designated by the number to the left of the decimal point while minor releases are designated by numbers to the right of the decimal point.)

Annual Maintenance Agreement

Customers may purchase an annual maintenance agreement. This entitles the customer to Telephone, Web and Remote Technical Support, during normal business hours, on hardware plus all major and minor software releases. Annual Maintenance Agreements can be purchased in one, two or three year terms. Please contact Bio-office in the UK on 0845 094 8072 or email sales@bio-office.co.uk for pricing.